GSTN Problems and Solutions (Part 3):
4. Outsource some of
processes: What I find, the problem of GSTN is same, as of most of Indian
Companies. Lots of Manager, but no executives/workers. I never got reply of any
of my queries on twitter, same with so many professionals and taxpayers. I
guess, it would be a small team handling twitter queries. Same, it takes so
much time to get connected if call customer care (Is Team of 100 People ?) and No
instant reply from helpdesk mail, few days back, mail server was full, and
mails started bouncing back, as exceeded capacity.
The message I read just now at career section of GSTN :
“Thank you for visiting GSTN Opportunities section.
Presently there are no open positions, please check back later.”
So, Sir, Why not expand the team. This is high time of
unemployment. This will not only ease GSTN work, but also provide employment to
many, even contractual for six months. And for 3 months make some processes
manual, so that no business suffers. E.g. allow taxpayers to file manual
applications to get their registration cancelled, amendments like addition or
removal of business place, addition of new authorised signatory, opt in or opt
out from composition scheme etc. A dedicated team can verify and validate
documents and process at backend in the server. Thanks.
And I am curious, this is nothing to do anything with GST, but
in your policy section (gstn.org), policies uploaded are only, About Internship/Trainee,
Equal Opportunity & Policy on Prevention of Sexual Harassment at work place.
No other Employees related policy? Just compare it with Infosys website and you
will know the difference. Thanks.
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